We charge a flat rate of $8 for postage Australia-wide. All items are posted via Australia Post Express Post. Please contact us for international shipping costs.
Free postage for all Australian orders over $200.
Delivery of items is subject to availability, and My Jewellery Box cannot accept responsibility or liability for any item it is not able to supply. However, we will offer you a store credit for any item that is unexpectedly delayed. Please allow up to 14 days from the time of placing your order for delivery to your chosen address.
If you’re not 100% satisfied with the items you purchased, we offer a full refund of the goods purchased, store credit or exchange for another style.
Once we receive the returned item/s within 10 working days from the time we dispatched the goods we will refund you or complimentary post back to you the correct size or different style you require. There will be a $12.50 re-stocking fee for any goods exchanged or refunded.
Please contact us via the contact page for a returns form.
PLEASE NOTE: no exchanges or returns are offered for sale items or for international customers.
We reserve the right to refuse a returned items if the items do not comply to our returns policy. Refused items will be posted back to you and additional postage will be charged. We accept no responsibility for returns that are sent by non-traceable postage methods and are not received. Unfortunately without the items we cannot issue an exchange or refund. We strongly suggest you send your returns using a traceable method.